RETURN POLICY: GEL NAIL STICKERS & ACCESSORIES
We do not accept change of mind returns or exchanges for gel nail stickers. Please note that any sale items, mystery box products and gift cards are final sale and cannot be returned. We encourage you to review your order carefully before making a purchase.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately within 48 hours at info@popalette.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If 7 days have passed, unfortunately we can't guarantee to process you a refund or exchange.
Items sent back to us without first requesting a return will not be accepted.
To start a return please email info@popalette.com with your order number, reason for return, and the items you wish to return. You will be asked to provide some clear photos of the items prior to sending it back to us so we can assess the condition.
TO BE ELIGIBLE FOR A RETURN:
- The item must be in the same condition that you received it
- Press-on nails and all the tool kits should be unused and in its original packaging
- Provide the order number and receipt of proof of purchase
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
REFUNDS
Refunds will be processed within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@popalette.com